Question 1

Does the products are the same on the web or in stores  ?

Accepted Answer

The products sold online are similar to the stores. The online store may offer more declination and can offer on-demand items.

Question 2

Where does the cashmere comes from ?

Accepted Answer

Our thread is imported from Mongolia. From knitting to shippement all the process is done in our workshop in Spain near Barcelona. For more information please visit our Brand's page

Question 3

Are the transactions secured ?

Accepted Answer

The website is secured SSL and all transaction are encrypted by our partner Paypal and Stripe. For more information about payment methods please visit our payment policy.

Question 4

How long does it takes to ship my personalized item?

Accepted Answer

From 4 days to 1 month depending : - if we do have the thread in stock - according to the workshop's busyness   For more information please visit our shipping policy

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