FAQ

Frequently Asked Questions

Where does the cashmere comes from ?


Our thread is imported from Mongolia. From knitting to shippement all the process is done in our workshop in Spain near Barcelona. For more information please visit our Brand's page




How long does it takes to ship my personalized item?


From 4 days to 1 month depending : - if we do have the thread in stock - according to the workshop's busyness For more information please visit our shipping policy




Does the products are the same on the web or in stores ?


The products sold online are similar to the stores. The online store may offer more declination and can offer on-demand items.




Are the transactions secured ?


The website is secured SSL and all transaction are encrypted by our partner Paypal and Stripe. For more information about payment methods please visit our payment policy.